Política de reembolso

Returns & Refunds

Marcel Olsen sells a mixture of standard products, outlet products, warehouse clearance stock, customer returns and final-sale items.

Because some products are limited-availability or clearance items, return eligibility may vary depending on the product category purchased.

Please carefully review the product description, product condition, dimensions, materials and classification before placing your order.

Outlet, Clearance & Final-Sale Products

Marcel Olsen Outlet products are sold as warehouse clearance, end-of-line and limited-availability stock.

These products may include overstock items, customer returns, ex-display items, final remaining units or products with cosmetic imperfections.

As outlet and clearance products are sold at reduced prices and often have limited availability, they are generally treated as final sale.

Requests relating to personal preference, change of mind, colour variation, comfort preference or suitability after use or assembly may not be accepted.

Warehouse Purchases & Collection Orders

Orders purchased or collected directly from our warehouse outlet in Catral, Alicante are treated as in-store purchases.

Customers have the opportunity to inspect products before taking them away.

For this reason, warehouse purchases and collected orders are generally considered final sale.

Delivery Orders

For customers unable to visit our warehouse outlet, we can arrange delivery across mainland Spain and selected European countries as a separate convenience service.

Delivery is typically completed within 1–4 business days in Spain and 3–10 business days across Europe, depending on location.

  • Original delivery charges are non-refundable once dispatched
  • Return transport costs are the responsibility of the customer
  • Delivery services are carried out by third-party transport providers
  • Large furniture deliveries are made to the building entrance
Return Requests

As Marcel Olsen products include outlet, warehouse clearance and limited-availability items, purchases are generally treated as final sale.

If you believe there is an issue with your order, please contact our team before arranging any return.

Any return request will be reviewed based on the product category, condition of the item and the circumstances of the order.

Please note:

  • Products are not intended for trial use, temporary use or home approval purposes
  • Assembled, installed, used or damaged items may not be eligible for return
  • Items must remain in original packaging where applicable
  • Return requests relating to personal preference or suitability may not be accepted
  • Items sent back without approval may be refused
Return Transport

Customers are responsible for arranging and paying for return transport.

You may return the item using your preferred courier or transport provider. We strongly recommend using a tracked and insured service.

The customer remains responsible for the item until it is received and inspected at our facility.

If preferred, we may be able to arrange a return collection service. The cost of collection will be deducted from any approved refund.

Collection services are only available where the item is fully disassembled and securely repacked in its original packaging.

Refunds

Once a returned item has been received and inspected, we will confirm whether the return has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please note:

  • Original delivery charges are non-refundable
  • Return shipping or collection costs are the responsibility of the customer
  • Deductions may apply for missing packaging, missing parts, signs of use, damage or handling beyond inspection
  • Refunds may take 10–15 business days to appear, depending on your bank or payment provider
Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, incorrect or with visible transport damage, you must notify us on the day of delivery.

This is required so that transport-related issues can be reported correctly with the delivery provider.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • Photos of any visible damage

Claims reported after the delivery day may not be eligible for transport-related compensation.

Business Orders (B2B)

Orders placed by businesses, trade customers or commercial buyers are treated as business-to-business transactions.

B2B orders are final unless otherwise agreed in writing.

How to Request a Return Review

If you believe there is an issue with your order, please contact us before sending anything back.

  • Email: admin@marcelolsen.com
  • WhatsApp: +34 648 75 35 60
  • Include your order number and photos of the item in its current condition

Items sent back without prior approval may not be accepted.

Disputes

Customers in the European Union may submit complaints via the European Commission’s Online Dispute Resolution platform:

http://ec.europa.eu/odr
Contact email: admin@marcelolsen.com