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Love It or Return It: Within 365 Days

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You have 365 days to return items!

Is the furniture you purchased not quite right? No problem! This page provides all the information you need to make a return at Marcel Olsen.

Returning items is easy—whether they are opened, unopened, or assembled, you have 365 days to exchange or return your purchases.

Please watch the video to learn more.

Frequently Asked Questions

How Can I Return Unopened Marcel Olsen Furniture?

You can return any unopened Marcel Olsen product within 365 days. There is no rush and no complicated conditions. Simply contact us to initiate the return, then send the product back in its original condition—unopened, unused, with tags, and in its original packaging. A refund will be issued to the payment method used for the purchase.

Can I Return Opened or Assembled Marcel Olsen Furniture?

At Marcel Olsen, we believe you should be able to try out our products. That’s why you have 365 days to return opened, even assembled, items. Just contact us to start the return process, then return the product in its original packaging and box, and you will receive a refund on a refund card.

What Items Are Non-Returnable?

Please note that the following items are not eligible for return:

  • Dirty, marked, damaged, incomplete, or altered products
  • Used products
  • Personalised / custom / one-off products
  • Outlet or discontinued products

Furniture for Businesses: Please note that our 365-day return policy does not apply to business-to-business (B2B) transactions. For B2B purchases, returns and cancellations are not permitted, and all sales are considered final. Exceptions may be made only if agreed upon prior to purchase, such as when ordering sample products before placing large orders.

If you have any questions or need assistance with your return, feel free to reach out to our customer service team!

How do I Start a Return?

Contact us at admin@marcelolsen.com.

We’ll send you a return merchandise authorization (RMA) number along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Who Covers the Return Shipping Costs?

If you wish to return a product, you are responsible for the return shipping costs.
All items must be returned to Marcel Olsen's facility in Alicante, Spain.
Please ensure returns are sent using a trackable and insured method to prevent issues with lost or damaged items.
If an item arrives at our facility with transit damage, it will be held for 30 days before disposal.

What Should I Do If My Item Is Damaged or Defective?

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

Is There an Independent Dispute Resolution?

If you wish to file a complaint regarding your purchase from Marcel Olsen’s webshop, complaints should be filed through the relevant channels. For private consumers residing in a EU country, the European Commission’s Online Dispute Resolution website is applicable. File your complaint at http://ec.europa.eu/odr. When submitting a complaint, please provide the following email address: admin@marcelolsen.com. Any disputes arising between a customer and Marcel Olsen will be resolved in accordance with the laws of Spain.

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10-Year Guarantee

Your furniture is like a lifelong friend. Because we have immense trust in our products, we offer a 10-year manufacturer warranty on Marcel Olsen furniture.    


Love It or Return It Within 365 Days

With Marcel Olsen Furniture, you do not have to worry about when you can return your items. We have extended our return policy from 14 days to an impressive 365 days! That’s more than enough time for you to fall in love with your new furniture. If, for any reason, our furniture doesn’t feel like the perfect match, we have made the return process easy.


Free Delivery

At Marcel Olsen, we have partnered with trusted shipping services like DPD, UPS, and GLS to ensure seamless delivery of your furniture right to your doorstep—completely free of charge! Plus, we stand by the quality of our products. If you’re not entirely satisfied, you can return them within 365 days. Simply submit a request to our team, and we will guide you through the process. For any questions or concerns, feel free to reach out!


0% Finance Options

With Klarna, you can spread the cost of your purchase across easy monthly installments. Depending on your order, you can choose from various payment options. Once approved, we will process and ship your order—it’s that simple!



Check our terms and conditions for full details and additional information.